LEGAL
Refund Policy
This policy covers payments for GeneratorStudio plans. It sits alongside the Terms of Service; where the law gives you more rights, those apply.
1. Billing periods
Paid plans are billed in advance, monthly or annually. Annual billing costs less than twelve monthly payments. Extra member seats, where a plan offers them, are billed for the same period as the plan.
2. Cancelling
You can cancel at any time. Cancelling stops the next renewal; your plan stays active until the end of the period you have paid for, and you are not charged again.
3. Refunds
- First subscription: [e.g. if you ask within 14 days of your first payment for a plan, we refund that payment in full].
- Annual plans: [e.g. after the first 14 days, cancelling an annual plan refunds no part of the year already paid].
- Monthly plans and renewals: [e.g. not refunded, except where required by law].
- Our mistakes: if you were charged twice, charged after cancelling, or could not use the Studio for a significant time because of a fault on our side, we will refund the affected amount.
4. Changing plans
- Moving to a higher plan takes effect at once. [How the change is charged, e.g. prorated for the rest of the period.]
- Moving to a lower plan takes effect at the next renewal and does not produce a refund for the current period. Your projects are kept; work beyond the lower plan's limits is refused until the workspace fits them.
5. Charges from other companies
We cannot refund charges made by other services, even when the Studio started the work: cloud resources in your own Azure subscription, GitHub, your servers, or AI and email providers you pay directly. Contact those providers about their charges.
6. Failed payments
If a renewal payment fails, we will email the workspace owner and retry for [period]. If it still fails, the workspace moves to the Free plan; its projects are kept.
7. Asking for a refund
Email [legal contact email] from the workspace owner's address with the workspace name and the payment you are asking about. Approved refunds go back to the original payment method within [10 business days].